CTX Mortgage (our corporate overlord 
) conducts random surveys of the borrowers every loan officer works with. Today I pulled up our customer survey results for 2007 and I am proud to say that we have a 100% customer satisfaction rating. Every borrower who was asked how we did on their loan transaction gave us a 10 out of 10 in every category! Both Aimee and I are very proud of this accomplishment. We understand that our work is cut out for us in the coming year. We will do absolutely everything within our ability to make sure we have 100% satisfaction in 2008 as well!
Here is a sampling of some of the comments from respondents:
“I could not have been happier. They would contact me and let me know every step of the way. I know my mortgage was not the easiest mortgage. I dropped another and switched mid stream. My credit posting was not over 800. They did what they said they would do. They made it a good experience.”
“The gal I worked with was excellent, knowledgeable and friendly. I would recommend her in a heartbeat.”
“The process was completely painless. Everything went exactly the opposite of the way I had heard loan process went. Everything was constantly up-to-date and the whole process went smoothly.”
Thank you for your kind words! It’s truly a pleasure to work with all of our customers!
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on Feb 13th, 2008 at 4:48 pm
I wish they’d have surveyed me. I’d have something to say…
And not in a bad way! I’m not surprised, at all, you all got a 100% satisfaction rating.
Congrats to you and the gal!
on Feb 13th, 2008 at 5:40 pm
Jay,
Thanks! I read your first line and almost froze cold! Fortunately I was able to read on.
on Feb 16th, 2008 at 2:10 am
Wow! that’s great Shailesh. This calls for a party:)
Best wishes to you
on Feb 20th, 2008 at 12:27 pm
[...] Our 2007 Customer Satisfaction Rating [...]
on Jun 13th, 2008 at 7:33 am
[...] I do mortgages on the side to support my blogging habit, so please feel free to refer any clients who may be in the market and need a good quality lender! If you browse through this blog you’ll realize that Aimee and I certainly know what we’re doing and we have a history of providing 100% customer satisfaction! [...]